Register Your Account

Over the past few days we have received many common questions. We request that you take a moment to review the following very important information. 

1. “Who are you and why are you sending me an e-mail”. All owners were sent a      letter of introduction last Wednesday, April 1st. Associa      Mexico has been contracted with to provide accounting, billing &      collection services. 
2. On Friday, April 3rd     an individualized e-mail was sent to all owners. If you did not receive      this very important communication please reply to this e-mail and I will      re-send it. The e-mail included the following information:
   1. Account Number
   2. Balance Due
   3. Instructions for       registering to receive quarterly billing statements
   4. Instructions for       registering for TownSq, our communications platform and where you have       access to review your account activity. 
   5. Bank account       information for making your payment in Mexico
3. There was a typo on the      original communication regarding the zip code for where to send your      payment. A subsequent e-mail was sent correcting this information. If      mailing your payment please make sure that you mail if to :  Las Palmas, C/O Associa Mexico, PO Box 64234,      Phoenix, AZ 85082-4234  & make      sure to reference your 7 digit account number.
4. “I’m having trouble registering for your systems”. Please use the links      and enter the information exactly as provided. When registering for      E-Statements do NOT enter the letter reference in your unit number, only      enter the numeric portion. The Zip/Postal code must be entered as 23400,      not your home zip code. 
5. “I don’t understand how to use TownSq”. In the documents      section of TownSq there are a number of Job Aids that can assist with      accessing the different areas of the site/app. I have attached the job aid      to assist with maneuvering through the documents section of the site.
6. “I can’t find the option to pay online”. As noted in the Friday      communication, this option is not currently available, due to new banking      regulations that went in to effect on April 1. We will notify you as soon      as it is. If you would like to sign up for either a one-time or ongoing      electronic payment please complete the attached and send it to bc@associamexico.com.
7. “I already sent my payment to City Property Management”. City      Property Management is forwarding us daily reports for any payments they      have received. Please make sure the update your bill pay and make sure      that all future payments are sent to the above PO Box going forward. The      bank accounts managed by City Property Management will be closed at the      end of this month and your payment will be returned. 
8. “I am on autopay with City Property Management, will      they be processing my payment this month?” No, they will not be      processing your automatic payment for April. If you will complete and      return the attached we will process it for your this month. 

We understand that change and transition can be difficult and we sincerely appreciate your taking the time to begin using our tools and systems. Please let me know if you have any questions. I am here to assist you and look forward to working with you and Las Palmas. 

Best regards, 

Lisa K. O’Neill, CMCA, AMS, PCAM

Vice President

Associa Mexico Realty