Register Your Account

Over the past few days we have received many common questions. We request that you take a moment to review the following very important information. 

1. “Who are you and why are you sending me an e-mail”. All owners were sent a      letter of introduction last Wednesday, April 1st. Associa      Mexico has been contracted with to provide accounting, billing &      collection services. 
2. On Friday, April 3rd     an individualized e-mail was sent to all owners. If you did not receive      this very important communication please reply to this e-mail and I will      re-send it. The e-mail included the following information:
   1. Account Number
   2. Balance Due
   3. Instructions for       registering to receive quarterly billing statements
   4. Instructions for       registering for TownSq, our communications platform and where you have       access to review your account activity. 
   5. Bank account       information for making your payment in Mexico
3. There was a typo on the      original communication regarding the zip code for where to send your      payment. A subsequent e-mail was sent correcting this information. If      mailing your payment please make sure that you mail if to :  Las Palmas, C/O Associa Mexico, PO Box 64234,      Phoenix, AZ 85082-4234  & make      sure to reference your 7 digit account number.
4. “I’m having trouble registering for your systems”. Please use the links      and enter the information exactly as provided. When registering for      E-Statements do NOT enter the letter reference in your unit number, only      enter the numeric portion. The Zip/Postal code must be entered as 23400,      not your home zip code. 
5. “I don’t understand how to use TownSq”. In the documents      section of TownSq there are a number of Job Aids that can assist with      accessing the different areas of the site/app. I have attached the job aid      to assist with maneuvering through the documents section of the site.
6. “I can’t find the option to pay online”. As noted in the Friday      communication, this option is not currently available, due to new banking      regulations that went in to effect on April 1. We will notify you as soon      as it is. If you would like to sign up for either a one-time or ongoing      electronic payment please complete the attached and send it to bc@associamexico.com.
7. “I already sent my payment to City Property Management”. City      Property Management is forwarding us daily reports for any payments they      have received. Please make sure the update your bill pay and make sure      that all future payments are sent to the above PO Box going forward. The      bank accounts managed by City Property Management will be closed at the      end of this month and your payment will be returned. 
8. “I am on autopay with City Property Management, will      they be processing my payment this month?” No, they will not be      processing your automatic payment for April. If you will complete and      return the attached we will process it for your this month. 

We understand that change and transition can be difficult and we sincerely appreciate your taking the time to begin using our tools and systems. Please let me know if you have any questions. I am here to assist you and look forward to working with you and Las Palmas. 

Best regards, 

Lisa K. O’Neill, CMCA, AMS, PCAM

Vice President

Associa Mexico Realty

April 1st, 2020 

Dear Las Palmas  Homeowners,

Associa Mexico Realty was recently contracted with to provide Accounting and Billing and Collection Services to your community and we would like to welcome you, as a resident, to the family of Associa managed communities. We are thrilled to have the opportunity to serve you! As an Associa managed property, you can now enjoy the benefits of our international staff, industry expertise, cutting-edge technology, and unparalleled customer service. 

Attached to this e-mail we have included a brief introduction to our team; please feel free to contact us directly at any time should you have any questions or require further information. 

In the coming days  you will receive an individual billing statement that will include a unique seven-digit account number. The statement will also provide you multiple payment options, as well as information on how to sign up to receive ongoing billing statements and instructions on how to access your account and community information on TownSq our web/app-based platform. 

Should you need assistance or have questions, please refer to the enclosed flyer for specific contact information. We are honored that you have chosen Associa Mexico Realty as your management company, and we look forward to a successful partnership in the years to come.  

Sincerely, 

Jorge Macias

President

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Versión español

1 de abril de 2020

Estimados propietarios de Las Palmas,

Recientemente se contrató a Associa Mexico Realty para proporcionar Servicios de contabilidad y de Facturación y Cobranza, nos gustaría darle la bienvenida, como parte de la familia de comunidades administradas por Associa. ¡Estamos emocionados de tener la oportunidad de servirle! Como propiedad administrada por Associa, ahora puede disfrutar de los beneficios de nuestro personal internacional, experiencia en la industria, tecnología de punta y un servicio al cliente sin igual.

Adjunto a este correo electrónico hemos incluido una breve introducción de nuestro equipo; no dude en contactarnos directamente en cualquier momento si tiene alguna pregunta o necesita más información. 

En los próximos días recibirá un estado de cuenta individual que incluirá un número de cuenta único de siete dígitos. El estado de cuenta también le proporcionará múltiples opciones de pago, así como información sobre cómo registrarse para recibir estados de cuenta continuos e instrucciones sobre cómo acceder a su cuenta y a la información de la comunidad en TownSq, nuestra plataforma web / basada en aplicaciones.

Si necesita ayuda o tiene preguntas, consulte el folleto adjunto para obtener información de contacto específica. Nos sentimos honrados de que haya elegido Associa Mexico Realty como su compañía de Administración, y esperamos tener una relación exitosa en los próximos años.

Sinceramente,

Jorge Macias

Presidente